Customer Support Technician En-NL Lyon
The Customer Support Technician interacts on a daily basis with solar PV installers as well as system owners, helping to bring a general understanding of Enphase products to the marketplace. This job is a bit of a tech-support hybrid, requiring outstanding interpersonal skills, experience with computer networking, and an ability to learn the regulatory requirements for Enphase site installations. Description of Duties: – Respond to inbound phone calls to the Customer Support phone queue. – Respond to inbound emails to the Customer Support group address. – Provide pre-sales information about Enphase products. – Document and track all activities in a central CRM/HelpDesk software platform. – Troubleshoot technical issues related to Enphase installations. – Assist with the activation of new Enphase sites as needed. – Attend site visits to assist in resolving customer issues or to help with customer training as needed – Coordinate with Enphase Engineering with tracking of field-issues, and subsequent product – modifications, logging product bugs in a central database. – Assist other team-members with troubleshooting and/or administrative tasks as needed. Job Requirements: 1) 2/5+ Years of experience working in a technical support / customer support role or equivalent education/experience combination. 2) Fluent in English and Dutch, appreciated if speaking French but not mandatory. 3) Computer literate (PC skills essential, TCP/IP) 4) General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable. 5) Prior experience with solar PV products and experience of relevant 6) Have the ability to multi-task in a very fast-paced environment. 7) Have excellent interpersonal skills with both external customers and internal employees. Experience with consumer-grade networking TCP/IP data networking would be a significant advantage. This is a salaried full time position 35 hours week. Office open hours are: 8:30am – 18:30pm. Start and finish times are adjusted to cover non-stop customer support during these hours. Job Types: Full-time, Permanent Salary: 28,000.00€ to 32,000.00€ /year; depending on experience. We explore all CVs. Please, email CV on :...
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