Customer Support Technician En-NL Lyon

Customer Support Technician En-NL Lyon

The Customer Support Technician interacts on a daily basis with solar PV installers as well as system owners, helping to bring a general understanding of Enphase products to the marketplace. This job is a bit of a tech-support hybrid, requiring outstanding interpersonal skills, experience with computer networking, and an ability to learn the regulatory requirements for Enphase site installations. Description of Duties: – Respond to inbound phone calls to the Customer Support phone queue. – Respond to inbound emails to the Customer Support group address. – Provide pre-sales information about Enphase products. – Document and track all activities in a central CRM/HelpDesk software platform. – Troubleshoot technical issues related to Enphase installations. – Assist with the activation of new Enphase sites as needed. – Attend site visits to assist in resolving customer issues or to help with customer training as needed – Coordinate with Enphase Engineering with tracking of field-issues, and subsequent product – modifications, logging product bugs in a central database. – Assist other team-members with troubleshooting and/or administrative tasks as needed. Job Requirements: 1) 2/5+ Years of experience working in a technical support / customer support role or equivalent education/experience combination. 2) Fluent in English and Dutch, appreciated if speaking French but not mandatory. 3) Computer literate (PC skills essential, TCP/IP) 4) General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable. 5) Prior experience with solar PV products and experience of relevant 6) Have the ability to multi-task in a very fast-paced environment. 7) Have excellent interpersonal skills with both external customers and internal employees. Experience with consumer-grade networking TCP/IP data networking would be a significant advantage. This is a salaried full time position 35 hours week. Office open hours are: 8:30am – 18:30pm. Start and finish times are adjusted to cover non-stop customer support during these hours. Job Types: Full-time, Permanent Salary: 28,000.00€ to 32,000.00€ /year; depending on experience. We explore all CVs. Please, email CV on :...

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Deputy Representative NBSO Lyon

Deputy Representative NBSO Lyon

Het Netherlands Business Support Office (NBSO) Lyon is op zoek naar een Deputy Representative (DepRep) per 1 maaart 2020. Het NBSO Lyon vormt samen met de ambassade in Parijs en het NBSO Nantes het economisch netwerk in Frankrijk. Werktijden : 35 uur per week Positie: Permanente positie om onmiddellijk te vullen Werkplek : Lyon 1e Arrondissement (France) Wij bieden een arbeidscontract naar Franse recht voor onbepaalde tijd, met een proeftijd van twee maanden, en een werkweek van 35 uur. Bekijk de vacature hier geplaatst op 8 november...

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