A Dutch-speaking or native Dutch Customer Relationship Operator

Posted by on januari 31, 2020 in Vacatures | 0 comments

Data Marketing Agency recruits:

A Dutch-speaking or native Dutch Customer Relationship Operator

Open position in permanent contract in Lyon

AirDDM Data-Driven Marketing Agency, recruits a dutch-speaking or native dutch Customer Relationship Operator, for a permanent contract in Lyon

About AirDDM :

By combining the business approaches used in communications, IT and data and having developed a way for the different experts of this talent ecosystem to work together, our agency model helps companies implement new customer marketing strategies for their brands.

AirDDM has developed an expertise allowing to exploit the Customer knowledge resulting from data, within Relationship Marketing schemes in B2B.

Your mission :

In collaboration with the Customers Relationship Manager, you support her in daily administrative tasks, your principals’ missions:

– Actively contribute to customer satisfaction by assisting and advising them. You’re the privileged user’s interlocutors.

– Handle all customer’s requests by phone and email.

– Process requests for information and follow up from customers/program members.

– Bring support to our customers’ orders (delivery, status, disputes etc.)

– Support our customers to use their platform and optimize their experience

– Monitor customers interactions

– Maintain the membership database

– Ensure the reporting in our management tool

– Be proactive in improving tools and processes

Your profil :

You have a level Bachelor’s degree to Bachelor’s degree +2 years, you have some experience in relationship customer by phone. You have a good elocution and good written skills. You are Dutsh speaking or native Dutch. You have a good redactional, listening and analysis skills, will be the best way to succeed on this position. You are a keeper of customer satisfaction. You have an experience with CRM. Curious, you plan to evolve in technical environment. You know how to use the informatic tools.

Dynamic and versatile, you will be able to manage a set of varied tasks and you will work with multiple interlocutors. Are you an organized, rigorous and independent person who likes to work in a team? This position is for you. Fluent English and Dutch is mandatory.

Job type: Full-time permanent

Experience: min 2 years

Advantages : mutual insurance – restaurant tickets

Position: Dutch-speaking or native Dutch Customer Relationship Operator

Joining the AIR DDM agency means joining a young team and an ambitious project.

Position based on Lyon Vaise

Avantages :

  • Titre-restaurant / Panier
  • Participation au transport

 

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